Shipping Policy*
Here at Artie's Music Online, we put our customers first and always try our best to get you the best possible shipping costs.
Artie's Music Online will ship most orders valued over $249. Some items and delivery locations may incur additional shipping charges due to their size, weight, value or location.
Orders That May Incur a Shipping Surcharge
| Item / Delivery | Details |
|---|---|
| Heavy & bulky items | Additional shipping charges may apply to heavy or bulky items, including amplifiers, keyboards/pianos, PA systems/speakers, drum kits and guitars. Tanglewood guitars are excluded. |
| Remote & rural areas | Deliveries to certain remote or rural areas may incur an additional shipping surcharge. |
| High-value & one-off items | High-value or one-off items may incur additional shipping costs where additional freight or shipping insurance is required. |
Shipping Estimates
| Term | Details |
|---|---|
| Checkout freight estimates | Please note that freight estimates provided at checkout may occasionally vary or be incorrect. |
| Additional shipping costs | If the actual freight cost differs from the amount charged at checkout, we will contact you as soon as possible to discuss the difference. This may result in a partial additional shipping payment being required after checkout. |
| Unable to service an area | In some cases, our usual courier services may be unable to service certain rural or remote areas. If we are unable to arrange suitable freight, the order may need to be refunded and cancelled. |
Why Shipping Costs Can Vary
As a locally owned regional store, we can sometimes face higher freight costs than larger metropolitan retailers. We understand that shipping costs are important, and we always do our best to find the most reasonable and cost-effective shipping option available for your order.
We apologise in advance if additional freight charges or delivery limitations affect your order. We will always do our best to contact you as soon as possible and work with you to find the best available solution.
Local Shipping Terms
| Term | Details |
|---|---|
| Recipient present | Delivery requires the recipient to be present to receive the order. |
| Valid identification | The recipient must be able to present valid identification where required. |
| Unsuccessful delivery | Where delivery is unsuccessful due to the recipient's absence or inability to provide valid identification, additional delivery charges may be incurred. |
Need Help?
If there is anything you are unsure about or you need advice regarding shipping, please don't hesitate to contact us using the chat in the bottom right of our website or give us a call.
We are always happy to help and work with you to achieve the best possible shopping experience.
Thanks for your cooperation and enjoy shopping with us!