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Terms & Conditions

Ordering Information

If you require more information on your order or have any questions please email or call us direct (07) 4779 1300 from 8:30 - 5:30 Monday - Friday and 9 - 3 on Saturday.

Lay-by Terms

Lay-bys are available. Please email us if you require a lay-by. The Lay-by term is 3 Months and requires a 30% Deposit.

Customer Service Policy

Artie’s Music Townsville is committed to providing a high standard of customer service as well as quality musical products. We strive to ensure that all products listed on our website store are currently in stock and are priced correctly. If an ordered item is not available, incorrectly priced, wrongly described or we are unable to fulfil your order, we will notify you within 2 business days to arrange an appropriate alternative product, provide a backorder or full refund.

Please also note that even if a product is listed on our website it does not guarantee that the item has a current price or is physically in-stock in our Townsville store. Some items are kept off site or at our supplier's warehouse and are subject to fluctuating retail pricing. Please contact us if you would like to confirm an online price or plan to visit our store and want to confirm an item is in-stock for you to look at.

Pricing Policy

 Our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1/5/2012. Product prices are subject to change without notice. Prices are regularly updated when price changes are received from our suppliers. Due to the volatile and fluctuating Australian dollar Artie’s Music request that you contact our store to confirm the most up to date pricing and discounts. If you find a cheaper advertised price elsewhere within Australia, email or phone us with the details of the product together with the location of the advertisement and we will endeavour to provide you with a competitive price. 

Shipping and Delivery Policy

We deliver products Australia wide using TNT, Australia Post and a variety of other courier providers. For updated prices and delivery times please call (07) 47791300.

Refund Policy

You can choose between a refund, exchange or store credit where goods are faulty, wrongly described, different from the sample shown to you or do not perform as they are supposed to.

Any cash refund will require us to record a name, address and contact phone number.

Proof of purchase must be provided when requesting a refund.

We do not provide refunds if you simply change your mind or make a wrong decision.

Refunds are subject to a managerial assessment.

Return Policy Terms and Conditions

For items to be eligible for return the following conditions need to be met.

You must apply to return the item/s no later than 14 days after purchasing the goods.

The item/s must be in brand new, unused condition. All protective plastic must still be in place. Absolutely no scuffs, scratches, pick marks or any other damage.

All included items, manuals and packaging must be in perfect unused condition.

Items must be returned in any cartons they were originally sold with.

There can be no modification to any item/s.

Please do not try and return any item/s that do not meet any of the above conditions as it may result in your return being denied once it reaches our store and has been inspected. Denied items will need to be returned to you at your own expense, so please make sure you do the right thing and only seek to return items that meet our conditions. Please contact our store if you have any questions or doubts.

Once your item/s has been checked over we will arrange a prompt refund or a store credit for you depending on your wishes. Refunds will be via the payment method of the original transaction. Please allow 5-7 working days for electronic funds to arrive into your account due to bank or PayPal processing.

We reserve the right to revoke return privileges to anyone abusing this policy with multiple returns in a short period of time.